Return & Exchange Policy
This Return & Exchange Policy applies to all purchases made in our store for countries within the European Union.
We strongly recommend reading this policy carefully before completing your purchase.
Right of Withdrawal (30 Days)
In accordance with European consumer protection regulations, customers have the right to withdraw from their purchase within 30 calendar days from the date the order is received.
To be eligible for a return, all of the following conditions must be met:
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The product must be unused, unwashed, and show no signs of wear
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The product must be in perfect condition and suitable for resale
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All original tags, seals, and accessories must be intact
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The product must be returned in its original packaging
Products that do not meet these conditions may be refused after inspection.
Personal Use & Hygiene Products
Due to hygiene and health protection reasons, products that come into direct contact with the skin (such as leggings, trousers, shirts, and fleece-lined boots) may be refused for return if signs of use, improper handling, or hygiene violations are identified.
This measure is permitted under European legislation to protect consumer health and product integrity.
Return Shipping Costs
Returns Due to Withdrawal
In cases of return due to change of mind or withdrawal, return shipping costs are the responsibility of the customer.
Defective Products or Shipping Errors
If the product presents a manufacturing defect or if an incorrect item was sent, the store will fully cover the return shipping costs.
Exchanges
Exchange Due to Defect
If a manufacturing defect is confirmed, the customer may choose between:
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An exchange for the same product (subject to stock availability), or
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A full refund of the amount paid, after the returned product is received and inspected
Exchange Limit
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Only one exchange per product is allowed
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If the same product is purchased again after an exchange, no additional exchange will be accepted, unless a new manufacturing defect is proven
This policy exists to prevent misuse and to ensure fair pricing for all customers.
Refunds
Once the returned product is received and approved:
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Refunds will be issued using the same payment method used for the purchase
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The refunded amount will correspond only to the product price paid
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Shipping fees are non-refundable, except in cases of defect or shipping error
Refund processing times may vary depending on the payment method and financial institution.
Sale Items
Products purchased on sale or promotion follow the same return and exchange rules.
Any applicable refund will be issued based on the actual amount paid, not the original price.
How to Request a Return or Exchange
To request a return or exchange, please contact our support team via email:
Please include the following information:
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Order number
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Reason for the request
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Photos or videos of the product (mandatory in case of defects)
Requests must be submitted within the deadlines defined in this policy.
Product Inspection & Refusal
All returned products undergo a quality inspection.
Returns or exchanges may be refused if any of the following are identified:
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Signs of use
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Washing
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Damage caused by improper use
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Missing tags or original items
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Conditions unsuitable for resale
In such cases, the product may be returned to the customer.
Contact
For any questions, requests, or additional information regarding returns and exchanges, please contact us exclusively at:
Final Notice
By completing a purchase, the customer confirms that they have read, understood, and agreed to this Return & Exchange Policy.