Refund Policy
This Refund Policy applies to all purchases made in our store for countries within the European Union.
It should be read in conjunction with our Return & Exchange Policy before completing a purchase.
General Refund Conditions
Refunds will only be processed when the request complies with the conditions set out in our Return & Exchange Policy, and after the returned product has been received and approved following inspection.
No refund will be issued without prior authorization from our support team.
Right of Withdrawal & Refund Eligibility
In accordance with European consumer protection legislation, customers have the right of withdrawal.
Our store voluntarily extends this period to 30 calendar days from the date the order is received.
To be eligible for a refund under the right of withdrawal, all of the following conditions must be met:
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The product must be unused, unwashed, and show no signs of wear
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The product must be in perfect condition and suitable for resale
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All original tags, seals, and accessories must be intact
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The product must be returned in its original packaging
Products that do not meet these requirements may be refused and returned to the customer.
Refunds for Defective Products or Shipping Errors
If a manufacturing defect or shipping error is confirmed, the customer will be entitled to a full refund of the amount paid for the product, provided that:
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The issue is reported within the applicable timeframe
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The product is returned for inspection
In such cases, return shipping costs will be fully covered by the store.
Refund Amount
When a refund is approved:
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The refunded amount will correspond exclusively to the price paid for the product
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Shipping fees are non-refundable, except in cases of defect or shipping error
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Any discounts, coupons, or promotional values applied at checkout will be taken into account
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Refunds are always calculated based on the actual amount paid, not the original product price
Refund Method
All refunds are processed using the same payment method selected at the time of purchase.
We do not issue refunds via alternative methods, cash, bank transfer, or store credit, unless previously agreed in writing.
Refund Processing Time
After the returned product is received and approved:
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The refund will be initiated within a reasonable processing timeframe
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The time required for the amount to appear in the customer’s account depends on the payment method and financial institution
The store is not responsible for delays caused by banks, card issuers, or payment processors.
Non-Refundable Situations
Refunds will not be issued in the following cases:
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Products showing signs of use, washing, or wear
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Products damaged due to improper use or handling
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Missing tags, accessories, or original packaging
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Requests submitted outside the defined timeframes
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Products deemed unsuitable for resale after inspection
In such cases, the product may be returned to the customer, with shipping costs borne by the customer.
Sale Items
Products purchased during sales or promotional campaigns follow the same refund rules.
Any approved refund will be based on the amount actually paid, not the original price.
How to Request a Refund
To request a refund, please contact our support team at:
Your request must include:
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Order number
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Reason for the refund request
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Photos or videos of the product (mandatory in case of defects)
Incomplete requests may result in delays or refusal of the refund.
Chargebacks & Payment Disputes
We strongly recommend contacting our support team before initiating any chargeback or payment dispute with your payment provider.
Unjustified chargebacks or disputes opened without prior contact may result in:
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Restricted future support
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Refusal of future orders
All disputes are reviewed based on the policies published on our website and accepted at the time of purchase.
Final Notice
By completing a purchase, the customer confirms that they have read, understood, and agreed to this Refund Policy, as well as the associated Return & Exchange Policy.