Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed with Muffela and delivered within the European Union.
Order Processing
Orders are processed within 1 to 2 business days after payment confirmation.
Once processing is complete, the order is prepared for shipment and handed over to the carrier.
Delivery Timeframes
Estimated delivery times within the European Union are 2 to 10 business days, depending on the shipping method selected at checkout.
Customers may choose between standard or express delivery, where available.
All delivery times are estimates and may vary due to factors beyond the store’s control.
Shipping Costs
Shipping costs are calculated automatically at checkout based on the selected delivery method and destination.
Any applicable shipping fees are clearly displayed before the order is finalized.
Taxes and Duties
All prices are displayed in EUR (€).
All applicable taxes, VAT, and duties are fully covered by the store.
No additional charges are due upon delivery.
Order Tracking
All orders include a tracking number.
Tracking details are sent to the customer via email once the order has been shipped.
Address Accuracy and Failed Deliveries
Customers are responsible for providing complete and accurate shipping information.
If a delivery fails due to an incorrect address or recipient unavailability, any re-shipping costs will be the responsibility of the customer.
Delays and Liability
Muffela is not liable for delivery delays caused by external factors, including but not limited to:
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Carrier or logistical issues
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Customs inspections
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Strikes, weather conditions, or force majeure events
In such cases, the store will provide support and tracking assistance but cannot guarantee revised delivery dates.
Lost or Missing Orders
If an order is confirmed as lost during transit, Muffela will arrange a replacement shipment at no additional cost to the customer.
Contact
For questions regarding shipping or delivery, please contact:
Final Notice
By completing a purchase, the customer confirms acceptance of this Shipping Policy.