Refund policy
Returns & Exchanges Policy
This policy applies to all purchases made at Muffela within the European Union.
Right of Withdrawal (30 Days)
Customers have the right to withdraw from their purchase within 30 calendar days from the date the order is received.
To be eligible for a return or exchange, all of the following conditions must be met:
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The product must be unused, unwashed, and show no signs of wear
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All original tags, seals, and accessories must be intact
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The product must be returned in its original packaging
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The product must be in suitable condition for resale
Products that do not meet these requirements may be refused after inspection.
Hygiene and Personal Use Products
For hygiene and health protection reasons, products that come into direct contact with the skin — including leggings, trousers, shirts, and fleece-lined footwear — may be refused if signs of use, washing, or improper handling are identified.
This measure is permitted under applicable European consumer protection legislation.
Exchanges
In case of a confirmed manufacturing defect, the customer may choose between:
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An exchange for the same product (subject to availability), or
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A full refund of the amount paid, after the product is returned and inspected
Only one exchange per product is permitted.
If the same product is purchased again after an exchange, additional exchanges will not be accepted unless a new manufacturing defect is confirmed.
Return Shipping Costs
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Returns due to withdrawal or change of mind: return shipping is the customer’s responsibility
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Defective products or incorrect items: return shipping costs are fully covered by Muffela
Refunds
Once the returned product is received and approved:
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Refunds will be issued using the original payment method
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The refunded amount corresponds to the product price paid
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Shipping fees are non-refundable, except in cases of defect or shipping error
Refund processing times may vary depending on the payment provider.
Taxes and Payments
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All prices are displayed in EUR (€)
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All applicable taxes and VAT are fully covered by the store
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Payments are processed securely through authorized third-party payment providers
Fraud Prevention
Muffela reserves the right to refuse returns, exchanges, or refunds and to cancel orders in cases of suspected fraud, abuse of policies, or misuse.
How to Request a Return or Refund
To request a return, exchange, or refund, contact:
Please include:
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Order number
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Reason for the request
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Photos or videos (mandatory in case of defects)
Final Notice
By completing a purchase, the customer confirms that they have read, understood, and agreed to this policy.