Termos de serviço
Terms of Use
These Terms of Use govern access to and use of the Muffela website, as well as all purchases made through the store by customers located within the European Union.
By accessing the website or completing a purchase, the user confirms that they have read, understood, and agreed to these Terms of Use and all related policies available on the website.
General Conditions
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Users must be at least 18 years old or have authorization from a parent or legal guardian to make a purchase.
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The website may not be used for any unlawful, fraudulent, or unauthorized purpose, including attempts to compromise security or misuse services.
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All content available on this website — including texts, images, designs, logos, trademarks, and visual elements — is the exclusive property of Muffela or its licensors and is protected by applicable intellectual property laws.
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Prices, product availability, and content may be updated or modified at any time without prior notice.
Products and Orders
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Product descriptions are provided as accurately as possible. Minor variations in color, texture, or fit may occur due to screen settings or manufacturing differences.
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Muffela reserves the right to refuse, cancel, or limit any order in cases of suspected fraud, misuse, or violation of these Terms of Use.
Payments and Taxes
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All payments are processed securely through authorized third-party payment service providers.
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Prices are displayed in EUR (€).
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All applicable taxes and VAT are fully covered by the store, with no additional charges due upon delivery.
Order Cancellation
Store-Initiated Cancellation
The store may cancel orders, in whole or in part, in the following situations:
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Payment authorization failure
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Obvious pricing or description errors
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Evidence of fraud or suspicious activity
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Logistical impossibility of delivery
In such cases, any amounts paid will be refunded in accordance with the Refund Policy.
Customer-Initiated Cancellation Before Shipment
Customers may request the cancellation of an order before it has been shipped, provided that order processing has not yet begun.
Once the order has entered the processing or shipping stage, cancellation is no longer possible. In this case, the customer must wait for delivery and proceed according to the Return & Exchange Policy and Refund Policy.
The store reserves the right to assess cancellation requests based on the order status at the time of contact.
Limitation of Liability
Muffela shall not be held liable for:
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Damages resulting from improper use or care of products
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Delays caused by carriers or third parties
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Temporary interruptions of website availability
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Information provided incorrectly by the user
Nothing in these Terms limits or excludes mandatory consumer rights granted under applicable European Union law.
Privacy and Data Protection
The processing of personal data is governed by our Privacy Policy, in accordance with the General Data Protection Regulation (GDPR).
Applicable Law
These Terms of Use are governed by the laws applicable within the European Union, without prejudice to mandatory consumer protection rights.
Contact
For questions or requests related to these Terms of Use, please contact:
Final Notice
By continuing to use this website or completing a purchase, the user confirms acceptance of these Terms of Use and all associated policies.