Shipping Policy
This Shipping Policy applies to all purchases made in our store for countries within the European Union.
We recommend reading this policy carefully before completing your order.
Order Processing
After payment confirmation, orders are processed and prepared for shipment within 1 to 2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Time
At checkout, customers may choose from the available shipping options, which may include:
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Standard delivery
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Express delivery
The estimated delivery time after dispatch is 2 to 10 business days, depending on the selected shipping method and the destination within the European Union.
All delivery times provided are estimates and may vary due to external factors.
Shipping Carriers
We work with multiple logistics partners and are not required to specify a particular carrier at the time of purchase.
The shipping method is selected to ensure the best possible delivery within the estimated timeframe.
Taxes, Duties & VAT
All applicable taxes, duties, and charges, including VAT, are fully covered by the store.
The customer will not be required to pay any additional fees upon delivery.
Tracking Information
Once the order has been shipped, the customer will receive a tracking number to monitor the delivery status.
Tracking information may take some time to become available or update in the carrier’s system.
Incorrect Address or Recipient Unavailable
It is the customer’s responsibility to provide a complete and accurate delivery address at checkout.
If:
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The address provided is incorrect, incomplete, or invalid, or
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No recipient is available to receive the order
the shipment may be returned or remain undelivered.
In such cases:
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Reshipment will be carried out upon payment of a new shipping fee by the customer
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The store is not responsible for delays resulting from these situations
Lost Shipments
If an order is confirmed as lost following verification with the carrier, the store will arrange a replacement shipment at no additional cost to the customer.
The classification of a shipment as lost follows the timelines and criteria established by the responsible logistics partner.
Delivery Delays
Delivery delays may occur due to circumstances beyond the store’s control, including but not limited to:
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Carrier operational issues
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Weather conditions
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Strikes
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Peak demand periods
In such cases, the store will provide support and monitor the delivery, but cannot be held responsible for delays caused by third parties.
Support & Contact
For any questions or information regarding shipping, please contact our support team at:
Final Notice
By completing a purchase, the customer confirms that they have read, understood, and agreed to this Shipping Policy, as well as the other policies available on our website.